SHOP POLICY TERMS & CONDITIONS
1. Return / Exchange Policy
Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. Returns for faulty goods must be organised within 14 days of the purchase date.
All orders are subject to acceptance and availability, and items in your Shopping Cart are not reserved and may be purchased by other customers.
Est Living uses PayPal, the safer, easier way to pay online. The service allows you to pay by credit card or through your PayPal account (if you have one), without sharing financial information. For more information about PayPal’s security measures, visit www.paypal.com.au
4. Confirmation of Order
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and Est Living will be completed when we email you to confirm the goods have been dispatched. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.
Est Living offers free shipping Australia-wide for orders over $150. Est Living will use reasonable endeavours to ship all orders as soon as received and will notify the customer of any delays straight away. Australia Post delivery time varies depending on your location within Australia, however all stock will be sent out as soon as the orders are processed.
Prices shown on the Site are in AUD (Australian Dollars) and are inclusive of GST (Goods and Services Tax).
7. Our Customer Service Policy
We are committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
8. Resolving Your Concerns
9. Changes to this Shop Policy
We may amend this Shop Policy as our business requirements or the law changes. Any changes to this Shop Policy will be updated on our website so please visit it periodically to ensure that you have our most current Shop Policy.
10. Our Contact Details
PO Box 193 Hawthorn VIC 3122 Australia